May 2010

Occasionally employees leave a company under a cloud - but one new starter at a Leamington travel firm has definitely joined under one.

Rachel Emerson moved to the Travel Management Group in the middle of the volcanic ash cloud crisis, to begin work as an account manager at the group's TMG Events division.

In her first few weeks in the job, she has also helped the 45-strong TMG team to transport Fulham Football Club's players, management, VIPs and many supporters to Hamburg for the Europa Cup final, along with dealing with the ongoing British Airways cabin crew dispute.

"I think it's fair to say it's been a baptism of fire, but I'm loving it at the moment," the 28-year-old said.

"I've already had unique experiences - such as being involved with the fallout of the ash cloud and then helping with the trips to Germany, first for the semi-final of the cup and then actually travelling across for the final.

"Now there's a lot happening because of the dispute at BA, so it's been a bit non-stop for the group. But the team has been really supportive and there's been a real will here to make sure we do the best for our customers."

Rachel started her career in Paris before returning to the UK to complete an MSc in Events at Leeds Metropolitan University.

Most recently she was worked for another independent events firm in the Midlands, before making the move to the Dormer Place-based group.

Ian Currington, a director at TMG, said: "Rachel is very skilled in her field and has developed strong experience during the last few years.

"The first few weeks have been a real test for everyone in our industry, but Rachel has settled in straight away and been a valuable member of the team during a very busy time.

"She has a lot to bring to TMG and we're delighted that she's joined."