Holidaymakers
and business travellers are set to be affected
by the cabin crew walk-out, which is in protest
of staffing levels and working conditions.
But
David Moore, business travel director at Leamington-based
Travel Management Group, said BA is 'doing its
best' to allow travellers to cancel, re-book
or switch airlines, so that they are overly
inconvenienced.
"This
is an extremely frustrating strike because there
has been so much uncertainty about it and the
lack of advance warning has meant a scramble
for everyone, particularly business travellers,"
he said.
"It's
very hard to schedule events, conferences and
meetings when you're travel plans are up in
the air, and it's left people with just a few
days to organise alternative travel.
"But
in fairness to BA, it has tried to put customers
first. They are allowing people who have booked
to travel to cancel or re-book fairly simply
and they've even helped some people to switch
onto partner airlines or chartered flights.
"That
has helped us - we've been contacting our customers
as soon as flights have been cancelled to put
alternate plans in place with as little disruption
as possible.
"The
fact that BA are trying to be accommodating
is making our lives easier because we can re-organise
faster and ensure we can call our business travellers
to tell them their new details with minimal
fuss.
"But
this is a frustrating situation for everyone
involved and I hope a resolution can be reached
soon so there are no more inconveniences to
passengers and businesses."
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